Privacy policy

This privacy policy outlines how Setch Ltd utilises and safeguards any information you provide when using this website.

If you have inquiries regarding your privacy while using our website, kindly reach out to us at info@setch.co

Collection of Personal Information

We gather voluntary personal information that identifies you, including contact details such as name, email address, company name, address, phone number, and other pertinent data about you or your business.

Methods of Gathering Information

We collect personal information through online forms submitted on our website, inquiries received via email, or during phone conversations.

We also automatically gather information about your website visit, which might be linked to your personal information. Further details are available in our cookies section.

Utilisation of Personal Information

We may process your personal information for the following purposes:

• Enhancing your website experience by personalising the content you encounter.
• Sending you business-related information through email, post, or alternative means.
• Maintaining internal records.

Our legal basis for processing your information is our legitimate interest in promoting our services to you.

We assure you that we will neither sell your personal information to third parties nor share your data with other data controllers, unless required by law.

Email Marketing

Periodically, we might utilise your personal data for email marketing. You have the option to opt out of email marketing using the email preferences center accessible from links in any marketing email. Alternatively, you can contact us at info@setch.co

External Websites

While our website may contain links to other interesting websites, please note that we exercise no control over external sites. This privacy policy pertains solely to our website, and we are not liable for safeguarding information provided on other platforms. We recommend reviewing the privacy policies of external websites.

Access to Your Information

You possess the right to request access to information we aquire about you. To initiate such a request, please email info@setch.co from your registered email address or provide suitable identification.

We are committed to providing this information free of charge within a month, unless the request is unfounded, excessive, or repetitive. In such cases, we maintain the right to charge a proportionate administration fee or refuse the request.

Correction of Personal Information

Should any of the information we hold about you be incorrect or incomplete, you can request corrections at any time.

Right to Erasure

At any point, you can request the deletion of any email correspondence we aquire about you. Please be aware that this action is irreversible. Deleting your information will erase all records, including past email preferences. Rejoining our systems in the future will treat you as a new data subject.

For deletion requests, please contact us at info@setch.co from your registered email address or provide suitable identification.

We are committed to deleting your information for free within a month of receiving the request, except in cases of unfounded, excessive, or repetitive requests. In such situations, we reserve the right to charge a proportionate administration fee or refuse the request.

Cookies

Cookies are minuscule text files stored on your computer during website visits. We employ session and persistent cookies to track website use, gather anonymous statistical data about website performance, and personalise content.

The cookies on our website originate from:

• Our marketing automation and CRM system.
• Web performance and security software from our marketing automation system.
• Statistical analysis of website performance.
• Advertising and targeting providers.
• Anonymous visitor recordings and interaction heatmaps.

You can customise your browser settings to accept or decline cookies. However, declining cookies might limit access to specific website features.

Changes to This Privacy Policy

Setch Ltd may periodically update this policy by revising this page. We recommend occasional reviews to ensure satisfaction with any changes. This policy is effective from 04/08/2023.

Should you have concerns or inquiries about this privacy policy, please contact us at info@setch.co